Shipping policy

Shipping Policy – White Crow

At White Crow, we aim to deliver your order quickly and safely. This policy explains our shipping process, estimated delivery times, and responsibilities.

Order Processing

  • Orders are usually processed within 1–3 business days.

  • Personalised or custom-made products may take longer depending on the design and production time.

  • You will receive a confirmation email once your order has been dispatched.

UK Shipping

  • We deliver across the United Kingdom.

  • Standard delivery usually takes 2–5 business days from dispatch.

  • Free shipping available to UK Mainland. 

International Shipping

  • White Crow ships worldwide. Shipping rates are automatically calculated at checkout.

    Europe Zone 1

    Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Republic of Ireland, Spain, Sweden.

    Europe Zone 2

    Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Kosovo, Latvia, Lithuania, Montenegro, North Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia.

    Europe Zone 3

    Iceland, Norway, Switzerland, Turkey, Malta, Cyprus, Gibraltar.

    Delivery estimate: 3–7 working days (varies by country)
    Fully tracked shipping.

    United States of America (USA)

    We ship directly from the UK to all U.S. states.

    • Delivery estimate: 5–10 working days
    • Fully tracked shipping included.

    Customs & Import Fees

    International orders may be subject to customs charges depending on your country’s regulations. These fees are the responsibility of the customer.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order size, weight, and delivery location.

  • Free shipping promotions (if applicable) will be clearly stated on our website.

Delays & Responsibility

  • Delivery times are estimates and may be affected by factors outside of our control (e.g., courier delays, strikes, severe weather).

  • Once dispatched, responsibility for the parcel lies with the courier. We are not liable for late deliveries but will help track your order where possible.

Missing or Damaged Orders

  • If your order does not arrive within 10 business days (UK), please contact us at info@white-crow.co.uk with your order number.

  • If your order arrives damaged, please provide photos within 48 hours of delivery so we can resolve the issue.

Address Accuracy

  • Customers are responsible for providing the correct delivery address.

  • Orders sent to an incorrect address due to customer error cannot be refunded.

Contact Us

For shipping enquiries, please email:
📧 info@white-crow.co.uk