White Crow – Frequently Asked Questions (FAQs)
These FAQs are designed to help you understand our personalised engraved jewellery, ordering process, delivery, and aftercare. White Crow specialises in meaningful, custom-made jewellery crafted with precision in the UK.
What is White Crow?
White Crow is a UK-based brand specialising in personalised engraved jewellery. Each piece is custom-made to capture names, dates, and moments that hold personal meaning.
Where is White Crow based?
We are based in West Yorkshire, United Kingdom. All engraving and quality checks are carried out in-house.
Can I personalise my jewellery?
Yes. Most of our jewellery can be personalised with names, initials, dates, or short messages, depending on the design.
How do I add engraving details to my order?
Personalisation options are available directly on each product page. Please check spelling and formatting carefully before completing your purchase.
How long does personalised jewellery take to make?
Personalised items are typically engraved and prepared within 1–3 working days.
What colours and finishes are available?
Our jewellery is made of stainless steel and is available in Gold, Silver, Black, and Rose Gold, subject to product availability.
How long does delivery take in the UK?
UK delivery usually takes 2-4 working days after dispatch.
Can personalised jewellery be returned?
Because each item is made to order, personalised jewellery can only be returned if it is faulty or engraved incorrectly.
Will the engraving fade over time?
No. Our laser engraving is permanent and designed to withstand everyday wear when cared for properly.
How can I contact White Crow?
You can contact us via the website contact form or through our official social media channels. We aim to respond promptly to all enquiries.