Return & Refund Policy – White Crow

At White Crow, we take pride in creating high-quality products made with care. We want you to be completely satisfied with your order, and this policy explains how we handle returns and refunds.

Personalised & Custom-Made Items

• No refunds or returns will be accepted on personalised or custom-made products if the error was made by the customer (e.g., incorrect spelling, image, or design provided).

• Please double-check all details carefully before placing your order, as we create your item exactly as you submit it.

Faulty or Incorrect Items

We will offer a replacement or full refund if:

• The product arrives damaged, faulty, or with a manufacturing defect.

• You received the wrong product compared to what you ordered.

If this happens, please contact us within 14 days of delivery with photos of the item, and we will resolve the issue quickly.

Non-Personalised Products

For non-personalised items, you may return your order within 14 days of delivery for a refund, provided the item is unused, in its original condition, and in the original packaging. Return postage costs are the customer’s responsibility unless the item is faulty.

How to Request a Return or Refund

1. Email us at info@white-crow.co.uk with your order number, reason for return, and photos (if applicable).

2. We will confirm whether your return/refund request has been approved.

3. Once approved, return the product (if required) within 14 days. Refunds will be processed back to your original payment method within 7–10 business days of receiving the returned item.

Final Notes

• Refunds are not available for personalised/custom products where the customer has provided incorrect details.

• Refunds and returns are only valid for orders placed directly through www.white-crow.co.uk.

• This policy does not affect your statutory rights under UK consumer law.